Fulfillment/Database Management
Our extensive knowledge of outside service bureaus and in-house fulfillment systems will guide you to the fulfillment solution that is right for your titles. QCS provides the broadest view of possibilities and proven methods to insure you select the vendor or system to best serve your needs, at costs you can afford.
We can:
• Resolve specific or ongoing fulfillment problems
• Create a customized Request for Proposal that reflects your company’s short-term and long-term goals
• Evaluate proposals and help you determine which fulfillment vendor is best for you
• Negotiate contracts and service level agreements
• Coordinate/manage conversions
• Coordinate integration of all databases, i.e. newsletter, events databases with the subscriber database
• Implement and/or evaluate CRM system from input to fulfillment
“When we decided to outsource our fulfillment for The New York Review of Books we knew we lacked the staff and the expertise to manage this complex process. Fortunately we turned to QCS. Carole worked tirelessly on our behalf, analyzing our business needs, recommending vendors, sending RFPs, analyzing costs, making site visits. Even a broken arm didn’t slow her down. She was professional and knowledgeable, helping us ask the right questions and finally come to our decision. She didn’t leave us there; she reviewed the contract and assisted with the transition. If Carole was unavailable, which was rare, Jo Ann was briefed and ready to jump in. Carole and Jo Ann are both hard-working and reliable; true professionals who are also a pleasure to work with. I recommend QCS without reservations.”
Janice Fellegara
Marketing and Planning Director
The New York Review of Books