“When we decided to outsource our fulfillment for The New York Review of Books we knew we lacked the staff and the expertise to manage this complex process. Fortunately we turned to QCS. Carole worked tirelessly on our behalf, analyzing our business needs, recommending vendors, sending RFPs, analyzing costs, making site visits. Even a broken arm didn’t slow her down. She was professional and knowledgeable, helping us ask the right questions and finally come to our decision. She didn’t leave us there; she reviewed the contract and assisted with the transition. If Carole was unavailable, which was rare, Jo Ann was briefed and ready to jump in. Carole and Jo Ann are both hard-working and reliable; true professionals who are also a pleasure to work with. I recommend QCS without reservations.”

Janice Fellegara
Marketing and Planning Director
The New York Review of Books

“We retained Carole Ireland as a consultant to our management team to provide advice during a customer service/product fulfillment RFP process. Carole’s experience and insights proved invaluable to the process. She posed questions and identified areas of inquiry that went well beyond our expectations. In addition, she consistently delivered on time and on budget. I enthusiastically endorse Carole for any circulation-related assignment.”

Win Holden
Arizona Highways Magazine